{"id":761,"date":"2026-08-13T18:28:35","date_gmt":"2026-08-13T18:28:35","guid":{"rendered":"https:\/\/webdesign.freshlab.com.br\/foccus\/?page_id=761"},"modified":"2026-08-18T15:01:59","modified_gmt":"2026-08-18T15:01:59","slug":"area-do-cliente","status":"publish","type":"page","link":"https:\/\/webdesign.freshlab.com.br\/foccus\/area-do-cliente\/","title":{"rendered":"\u00c1rea do Cliente"},"content":{"rendered":"<section class=\"bde-section-761-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-columns-761-101 bde-columns\"><div class=\"bde-column-761-102 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-761-103 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-761-104 bde-text\">\nHome\n<\/div><div class=\"bde-icon-761-105 bde-icon\">\n\n    \n            <div class=\"bde-icon-icon breakdance-icon-atom\" >\n    \n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg>\n        \n        \n        \n            <\/div>\n    \n\n\n<\/div><div class=\"bde-text-761-106 bde-text\">\n\u00c1rea do Cliente\n<\/div>\n<\/div><h1 class=\"bde-heading-761-107 bde-heading\">\n\u00c1rea do Cliente\n<\/h1>\n<\/div><div class=\"bde-column-761-109 bde-column\">\n  \n  \n\t\n\n\n\n\n<\/div><\/div><img decoding=\"async\" class=\"bde-image2-761-110 bde-image2\" src=\"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-content\/uploads\/2026\/07\/Group-163537.png\" loading=\"lazy\" srcset=\"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-content\/uploads\/2026\/07\/Group-163537.png 1336w, https:\/\/webdesign.freshlab.com.br\/foccus\/wp-content\/uploads\/2026\/07\/Group-163537-300x147.png 300w, https:\/\/webdesign.freshlab.com.br\/foccus\/wp-content\/uploads\/2026\/07\/Group-163537-1024x501.png 1024w, https:\/\/webdesign.freshlab.com.br\/foccus\/wp-content\/uploads\/2026\/07\/Group-163537-768x376.png 768w\" sizes=\"(max-width: 1336px) 100vw, 1336px\" data-entrance=\"slideLeft\"><\/div>\n<\/section><section class=\"bde-section-761-111 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h2 class=\"bde-heading-761-113 bde-heading\">\nN\u00e3o se preocupe, estamos aqui para te ajudar!\n<\/h2><div class=\"bde-text-761-114 bde-text\">\nEscolha abaixo o que voc\u00ea deseja: Assist\u00eancia para produto adquirido com a gente ou devolu\u00e7\u00e3o de equipamento.\n<\/div><div class=\"bde-grid-761-115 bde-grid\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-761-116 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-761-118 bde-div\">\n  \n  \n\t\n\n\n\n\n<\/div><div class=\"bde-rich-text-761-119 bde-rich-text breakdance-rich-text-styles\">\n<h2>RMA<\/h2>\n<p>Acione o suporte para manuten\u00e7\u00e3o de seus produtos no per\u00edodo da garantia.<\/p>\n<\/div><div class=\"bde-button-761-120 bde-button\">\n    \n                                    \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--primary bde-button__button\" href=\"https:\/\/webdesign.freshlab.com.br\/foccus\/chamado-rma\/\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Clique aqui<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div>\n<\/div><div class=\"bde-div-761-121 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-761-122 bde-div\">\n  \n  \n\t\n\n\n\n\n<\/div><div class=\"bde-rich-text-761-123 bde-rich-text breakdance-rich-text-styles\">\n<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Devolu\u00e7\u00f5es<\/h2>\n<p>O produto recebido est\u00e1 em desacordo? Fa\u00e7a a devolu\u00e7\u00e3o aqui.<\/p>\n<\/div><div class=\"bde-button-761-124 bde-button\">\n    \n                                    \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--primary bde-button__button\" href=\"https:\/\/webdesign.freshlab.com.br\/foccus\/chamado-de-devolucao\/\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Clique aqui<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section><section class=\"bde-section-761-125 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-columns-761-126 bde-columns\"><div class=\"bde-column-761-127 bde-column\">\n  \n  \n\t\n\n\n\n<img decoding=\"async\" class=\"bde-image2-761-128 bde-image2\" src=\"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-content\/uploads\/2026\/05\/Group-163536.svg\" loading=\"lazy\" data-entrance=\"slideLeft\">\n<\/div><div class=\"bde-column-761-129 bde-column\">\n  \n  \n\t\n\n\n\n<h2 class=\"bde-heading-761-130 bde-heading\">\nTire suas d\u00favidas no nosso FAQ.\n<\/h2><div class=\"bde-frequently-asked-questions-761-131 bde-frequently-asked-questions\">\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-131-button-1\" aria-expanded=\"false\" aria-controls=\"bde-faq-131-1\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Como fazer o rastreamento do seu pedido.<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-131-button-1\" id=\"bde-faq-131-1\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Para rastrear sua encomenda tenha em m\u00e3os o n\u00ba da nota e CNPJ.<br \/>Acesse o site da transportadora destacada na nota.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-131-button-2\" aria-expanded=\"false\" aria-controls=\"bde-faq-131-2\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Problemas com notas e boletos?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-131-button-2\" id=\"bde-faq-131-2\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Se voc\u00ea n\u00e3o recebeu seu boleto ou sua nota fiscal fa\u00e7a a solicita\u00e7\u00e3o diretamente para o e-mail: financeiro@foccusti.com.br<br \/>Informe seu CNPJ e se poss\u00edvel numero do pedido ou ordem de compra.<\/p>\n<p>Para evitar fraudes, se receberem e-mail com boletos ou pedidos de informa\u00e7\u00f5es, consulte se o dom\u00ednio do e-mail \u00e9 mesmo da Foccus Tecnologia: @foccusti.com.br.<br \/>Acesse nosso arquivo explicativo contra fraudes.\u00a0<a href=\"https:\/\/www.foccusti.com.br\/privacidade\/guia-fraude-boleto.pdf\" target=\"_blank\" rel=\"noopener\">Clique aqui.<\/a><\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-131-button-3\" aria-expanded=\"false\" aria-controls=\"bde-faq-131-3\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Saiba como resgatar sua chave e instalar seu Office ESD<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-131-button-3\" id=\"bde-faq-131-3\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Agora que voc\u00ea j\u00e1 adquiriu sua licen\u00e7a\u00a0<strong>Office<\/strong>, saiba como fazer a\u00a0<strong>instala\u00e7\u00e3o e a ativa\u00e7\u00e3o em 2 passos simples<\/strong>, garantindo acesso r\u00e1pido e seguro a todos aplicativos e recursos para aumentar sua produtividade\u00a0<a href=\"https:\/\/foccusti.com.br\/area-do-cliente\/#\">Clique aqui<\/a>\u00a0e baixe nosso manual.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-131-button-4\" aria-expanded=\"false\" aria-controls=\"bde-faq-131-4\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Sua d\u00favida \u00e9 sobre Faturamento Direto?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z\"\/><\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--! Font Awesome Free 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --><path d=\"M233.4 105.4c12.5-12.5 32.8-12.5 45.3 0l192 192c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L256 173.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l192-192z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-131-button-4\" id=\"bde-faq-131-4\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>No Faturamento Direto a Nota \u00e9 emitida diretamente pelo fabricante\/distribui\u00e7\u00e3o.<br \/>Para maiores esclarecimentos fale com seu consultor Foccus TI.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n  \n<\/div>\n<\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Home \u00c1rea do Cliente \u00c1rea do Cliente N\u00e3o se preocupe, estamos aqui para te ajudar! Escolha abaixo o que voc\u00ea deseja: Assist\u00eancia para produto adquirido com a gente ou devolu\u00e7\u00e3o de equipamento. RMA Acione o suporte para manuten\u00e7\u00e3o de seus produtos no per\u00edodo da garantia. Clique aqui Devolu\u00e7\u00f5es O produto recebido est\u00e1 em desacordo? Fa\u00e7a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-761","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/pages\/761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/comments?post=761"}],"version-history":[{"count":8,"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/pages\/761\/revisions"}],"predecessor-version":[{"id":782,"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/pages\/761\/revisions\/782"}],"wp:attachment":[{"href":"https:\/\/webdesign.freshlab.com.br\/foccus\/wp-json\/wp\/v2\/media?parent=761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}